I have run into a very frustrating problem attempting to use Skydemon with ONE laptop and ONE iPad (surely within the spirit of the multiple device rules?).  I keep getting the error message; "Your device is not properly logged in to the SkyDemon system.  This may be because something about your device has changed, so that we no longer recognise it.  To fix this, choose Log Out from the setup menu then log in again using your SkyDemon credentials" (error message repeated six times).  After a lengthy exchange with SkyDemon support, with multiple password changes and licence link resets, the conclusion is that this is due to connecting my laptop different places (surely the whole point of a laptop?!!), which somehow makes SkyDemon think I am trying to use multiple computers.  Apparently wanting to use a laptop in multiple places is a "unique problem" so I will just have to put up with logging in and out manually every time I use SkyDemon, which is a bit of a pain (am I REALLY the only person wanting to use a laptop as a mobile device?!).   Incidentally I am not using a VPN, so that is not the issue.  One possible factor is that I usually use a wired connection when docked, but sometimes use wireless (again this is surely not a strange and unique thing to do with a laptop?), and the wired/wireless network adaptors obviously have different MAC addresses.
Has anyone else encountered this?  Unfortunately it sounds like there isn't a solution, and I will just have to put up with these error messages, and the need to log out, restart, log in every time I use SkyDemon.  Grrrr.

The problem seems to be that you're using SkyDemon on three mobile devices when you're only allowed two. There isn't a "fix" to this problem.
If you're using one device only as a backup, then that device will normally not be switched on, and will not need to be logged in to the SkyDemon system. Therefore you can keep the two mobile devices you normally actually use logged in, and it doesn't matter that the third is logged out.

Thanks Tim for the reply and support.



Correct me if I'm wrong. Let's assume I want to use my iPad and my Android as primary and secondary mobile device. These two have Skydemon logged in. What about my third (in case of) device (iPhone) ? I should let it with Skydemon installed but not logged in ? In this situation, I won't be able to use it in case-of-emergency because at the first launch I will need to enter my credential but also have an Internet connection. It this correct ?

Thanks for your help.

Vincent B.
(St-Cyr/LFPZ, Toussus/LFPN, San Diego/KMYF)
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